Return & Refund Policy

Every Delicate Buds tea is handmade, checked and packed with care in our garden near Kandy. If something is wrong with your order when it arrives, tell us within 7 days of delivery and we'll put it right with a free replacement or a full refund.

What we cover

Because tea is a food product, we accept claims only for problems with the product or its packaging, not for change of mind. We cover:

  • Damaged packaging: a dented or broken tin, a torn or unsealed pouch, or a crushed gift box
  • Mould, damp or an unusual smell in the tea
  • Insects or insect damage in the tea or packaging
  • Any other manufacturing fault, or receiving the wrong item

What we can't accept

  • Change of mind, or not enjoying the taste of a tea
  • Tea that has been opened and used without a fault being present
  • Claims reported more than 7 days after delivery
  • Problems caused by storage after delivery, such as damp, heat or direct sunlight

How to make a claim

Contact us within 7 days of delivery by email at info@delicatebuds.com or on WhatsApp at +94 77 771 8608. Please include:

  • Your order number and the name the order was placed under
  • Clear photos of the problem: the tea, the packaging and, if possible, the shipping box
  • Whether you'd prefer a replacement or a refund

What happens next

We'll review your photos and reply, usually within one to two working days. There's no need to send the tea back: once your claim is approved, please dispose of the affected product.

You choose the outcome: a free replacement of the same item, sent at no extra cost, or a full refund of the item's price to your original payment method. If the item is out of stock, we'll offer a refund or an alternative tea.

How long a refund takes to appear depends on your bank or card provider.

Your rights

This policy is in addition to, and does not affect, your statutory rights as a consumer.

Frequently asked questions

Do I need to send the tea back?

No. Photos of the problem are enough. Once your claim is approved, please dispose of the affected product.

Can I return tea if I don't like the taste?

We're sorry, but because tea is a food product we can only accept claims for damaged or faulty items, not for change of mind or taste preference.

What if I notice a problem after 7 days?

Please check your order as soon as it arrives. Claims must be made within 7 days of delivery, but do get in touch and we'll do our best to help.